Continental Research Corporation - Customer Service Application
Continental Research Corporation is a manufacturer and distributor of specialty chemical products and durable goods to industrial, educational, institutional, commercial and governmental accounts. Our extensive list of clients includes some of the most well-known brands in the country, such as: Anheuser Busch, Hormel, USPS, Verizon, Holiday Inn, Department of Defense, and GSA. Our extensive product offering has more than 300 specialty chemicals and 25,000 durable goods, including ecofriendly products.
We focus on making business hassle free for our customers by providing a large product line, fast on time delivery, promotional opportunities and superior customer care.
The Sales Support Specialist/Customer Service position interfaces with our nationwide sales force via inbound calls, outbound calls, or through the internet depending upon requirements. This position provides sales support and resolution of routine problems regarding products or services.
- • Assist internal (80%) and external (20%) customers with product selection and pricing
-
- • Provide technical data to both sales representatives and clients regarding the composition of products, the application of products, and the effectiveness of products
-
- • Recommending potential products or services to management by collecting customer information and analyzing customer needs.
-
- • Freight calculation and quotation, logistical coordination, and shipping service
-
- • Opening and maintaining customer accounts by recording and updating account information.